Frequently Asked Questions
About the shop
What is Hidden Clarity™?
Hidden Clarity™ is a communication-led framework and growing collection of resources created by Anne-Marie Barton. The materials are designed to help people explore and communicate thoughts, feelings, needs, strengths and barriers that may be difficult to explain.
Hidden Clarity™ resources are conversation tools. They are not diagnostic assessments, clinical tools or substitutes for professional advice.
Who creates the resources?
Hidden Clarity™ was conceived and developed by Anne-Marie Barton, who is the creator, author and creative lead for the framework, language, categories and resources.
Is the shop fully complete?
The shop is currently under development. New digital resources will be added over time, with physical products planned for a later stage.
Digital products
Are your current products digital or physical?
Unless a product page clearly says otherwise, products are supplied as digital downloads. No physical item will be posted.
Do I need to pay for shipping?
No shipping is required for digital products because the files are delivered electronically.
How will I receive my purchase?
After payment has been processed, you will receive access to your purchased digital files. Your email address may be used to deliver the download securely.
What file types should I be able to open?
Product pages will explain the file format where relevant. Customers are responsible for ensuring their device can open PDF and ZIP files.
What should I do if my download does not arrive?
First, check your inbox, spam folder and the email address used at checkout.
If the download is still missing, please get in touch with us and include:
- your order number;
- the product name;
- a short description of the problem.
What should I do if a file will not open?
Please get in touch with us if a file is corrupted, incomplete or cannot be opened. We will first try to resolve the technical problem and may offer a replacement or refund where appropriate.
Should I keep a copy of my files?
Yes. Please download your files promptly and keep a backup copy for your own use.
Physical products and delivery
Do you sell physical products?
Physical products are planned for the future, including printed resources and card decks, but the products currently available are digital downloads unless stated otherwise.
Where will physical products be delivered?
When physical products become available, shipping will initially be limited to UK addresses.
International shipping is not currently available.
How will I know whether a product is digital or physical?
The product page will state what is included and whether the item is supplied as a download or posted as a physical product.
Licences and permitted use
Can I print the resource?
Unless a product states different terms, you may print the resource for use within your own family, classroom or organisation.
Can I share the digital file with someone else?
No. Digital files must not be shared, uploaded online, redistributed or resold.
Can I upload the resource to a school system, website or shared drive?
Not unless you have received written permission or purchased a licence that specifically allows this.
The standard licence does not permit files to be uploaded to websites, social media, file-sharing services or other online locations.
Can several professionals use one purchase?
Unless otherwise stated, products are sold under a single-user licence. If several professionals within an organisation require access, additional licences may be needed.
Can I alter the resource or remove the branding?
No. Copyright, branding and ownership information must not be removed. Products must not be altered and presented as your own work.
Refunds and problems
Can I receive a refund for a digital product?
Because digital products are supplied immediately, refunds are not usually available once the download has started.
However, a refund or replacement may be considered if:
- the file is corrupted;
- you receive the wrong product;
- the download is incomplete because of a technical issue;
- the product is significantly different from its description.
What happens if I purchase the same product twice?
Please get in touch with us. Once the duplicate purchase has been verified, we may offer a refund or another appropriate solution.
What happens if I buy something by mistake?
Please get in touch with us as soon as possible. Accidental purchases are considered individually.
Using Hidden Clarity™ resources
Are Hidden Clarity™ resources assessments?
No. Hidden Clarity™ resources are designed to support communication and conversation. They are not assessments, tests or diagnostic tools.
Can a resource diagnose a condition?
No. Hidden Clarity™ resources must not be used or presented as proving a diagnosis or condition.
Are the resources medical or psychological advice?
No. The resources may support reflection, communication and discussion, but they do not replace medical, psychological, educational or other professional advice where this is needed.
Who can use the resources?
Different products may be intended for children, young people, adults, families, educators or professionals. Please check the individual product description to make sure the resource is suitable for your setting and intended use.
Contact and unsolicited messages
When should I contact you?
Please get in touch with us when:
- you need help with an order or download;
- you have received the wrong file;
- a file is damaged or incomplete;
- you have a genuine product, licensing or professional enquiry that is not answered on the website.
For order support, please include your order number and the product name.
Do you respond to sales or marketing messages?
Hidden Clarity™ is an independent brand created by Anne-Marie Barton. There is no separate chief executive officer, corporate purchasing department or shipping department.
Unsolicited sales messages, automated marketing enquiries, requests to speak to the “CEO” and unrelated business proposals may not receive a reply.
Messages that appear misleading, suspicious or automated may be deleted.
Should I send personal information by email?
Please do not send confidential, sensitive or unnecessary personal information by email.
For order support, only send the information needed to identify the purchase and explain the problem.
Privacy
How is my personal information used?
Personal information may be used to process orders, deliver digital downloads, respond to enquiries, provide customer support, prevent fraud and improve the website.
Payments are processed through Shopify Payments and PayPal. Hidden Clarity™ does not store your bank card or payment details.
Can children make purchases?
Purchases must be made by an adult aged 18 or over. Personal information is not knowingly collected directly from children.
Still need help?
Please check the relevant product description, Store Information page, Refund Policy, Privacy Policy and Terms and Conditions before contacting us.
For order support, include your order number, the product name and a clear description of the issue.